UPS quote trust

Had a couple of conversations with a UPS driver last week.

Thursday saw him deliver to a large multinational Company.
I delivered there at 10.40. The UPS driver delivered there after me.
The UPS driver had 6 shipments that had a 10.30 commitment time.
Because the driver can stop the clock on the DIAD, these packages "didn't fail", therefore the customer could not claim their money back.

From the UPS web-site

Money-Back Guarantee

For certain services and selected destinations UPS offers a free money-back guarantee.          Where the money-back guarantee operates, if we deliver outside our time commitment on             applicable services, we will on request refund or credit you with the shipping charges ( in               the case above, neither the shipper or intended receiver would probably realise the delivery           was late as there is a central goods in at the Company. Though the goods in staff do log               the actual time)

I can't hear Dave Barnes saying this is how UPS saves money using technology through big data.

Nov. 8 (Bloomberg) -- Dave Barnes, chief information officer at UPS, discusses how technology has changed the shipping business and cutting fuel and company costs with the use of big data. He speaks on Bloomberg Television’s “Bloomberg Surveillance.”

	Bloomberg TV (@BloombergTV)
08/11/2013 13:46 How UPS saves cash through technology, big data: bloom.bg/1gw805B $UPS

On Friday the UPS driver confirmed that the deliveries hadn't failed, despite being delivered after 10.30.


How long have UPS been able to do this?

UPSers@UPSers  #Trivia Answer: #UPS began electronically tracking all ground packages in September 1992. #UPShistory 07:42 PM - 06 Nov 13

Whilst that may be the answer, it was pen and paper before that, so the easy option was for the driver to fill in his own delivery times.


All this was preceded by another case of mis-direction from UPS with the following tweet.

	UPS (@UPS)
04/11/2013 13:03 We deliver overnight by 8AM to more ZIP codes than anyone. When time is an issue, trust UPS #logistics. bit.ly/GWLLXF

Trust UPS?

and one of the results of the fraud?

UPS Board Announces Quarterly Dividend

Atlanta, November 07, 2013

The UPS Board of Directors declared a regular quarterly dividend of $0.62 per share on all outstanding Class A and Class B shares.

The dividend is payable December 4, 2013, to shareowners of record on November 18, 2013.

The Board also approved the filing of a shelf registration statement authorizing the issuance of debt and equity securities. The filing replaces the Company's expiring shelf registration statement that was filed in November 2010.

Earlier this year, the UPS Board increased the regular quarterly dividend by nearly 9% to the current level of $0.62 per share. UPS's dividend has more than tripled since 2000, growing at a compounded annual rate of 10.5%.

On Have I got news for you, J P Morgan were described as serial fraudsters, do UPS also fall into this category?