Office of Fair Trading

Have you ever been on their website?

Don't look here, go to CAB first.

That's the first brush off, just like the BIS did.

Lets see where these 2 enquiries go.

No response from any of the Politicians yet.

Thank you for your email to the Office of Fair Trading (OFT).

It is important to note that the OFT does not have the power to assist or advise consumers on an individual basis. To find out more information on the role of the OFT, please see our FAQs, or for details on our legislative powers please visit our website.

General Enquiries - We will aim to respond to you within 10 working days of your email being received. If your email relates to an individual dispute with a trader or you require individual advice about your consumer rights, including scams please contact the Citizens Advice Consumer Service. The Citizens Advice Consumer Service is the first point of call for consumers, providing advice on a range of consumer matters, including information on consumer rights, practical guidance on individual problems and how to gain redress.

Reporting Scams - If you are contacting us to report a scam please contact Action Fraud (0300 123 2040) instead. Action Fraud provides information and advice about the whole range of frauds affecting consumers, businesses and the public sector.

If you have a company and require more information on scams which may impact on your business, please click here.

Complaint about a Credit or Debt company - If your complaint relates to a Credit or Debt company or the fitness of a consumer credit licensee, please note that we are currently receiving high volumes of contacts and although we will endeavour to respond to your email within 10 working days, there is a delay responding to these queries currently. If you require help with a complaint about a consumer credit product or service, the Financial Ombudsman Service (FOS) may be able to assist you. FOS can be contact at: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR; 0845 080 1800; or www.financial-ombudsman.org.uk.

Thank you for taking the time to contact us.


I suppose it does say the Office of Fair Trading, not unfair trading. So what do they actually do then?

Anniversary Time

Quick update from Dave

The UPS Parallel Universe

Now that is what I call a response!!

It would appear that some senior UPS personnel

do actually know how to use a computer.

In response to all the email requests to be removed

From “MY” list:

The person who supplied the list is actually on it.

Therefore it is not my list it is his!

Whilst you all think that the problems I

And many others orchestrate are nothing to do

With you!

I ask you to consider how your salaries are generated?

The answer is in the company name.

United  “PARCEL” Service

 Hundreds of Drivers and related staff collect and deliver

“PARCELS”

Many of these Drivers are asked neigh told to break the law

 to deliver these parcels

The ones who refuse to break the law

are disciplined harassed and bullied

By their supervisors and managers.

When these illegal actions are reported

To the enforcers of the law

VOSA

Nothing is done about it.

I sincerely hope that it is not one of you that

Is killed the next time a tired UPS driver

Looses concentration and control of his vehicle

It is time you all came out of that fictitious parallel

Universe you all live in and joined us in the real world

These men and women are actually

Generating the cash which pays your salary,

All be it illegally at times.

No doubt there are many UPS personnel out there thinking that Dave & I are just bitter & twisted ex-employees. Most of these employees will be thinking oh no, not them again. We have a real message about Health & Safety, physical & mental.

I can understand some employees thinking that it is nothing to do with them. They will only find out the true scale of UPS when something goes "wrong", like being honest.

You will see a theme through our posts, as we contact people and agencies.

First person you contact will initially ignore you. It's going to be a problem, so I don't want to deal with it. You will be shunted around a few departments, end up back where you started, to be told we can't do anything..............if you get an answer at all.

I've had 18,000 views from 67 countries, so a bit of interest 

Woman hit by UPS truck dies

Posted: Nov. 8, 2011 | 5:32 p.m.LAS VEGAS REVIEW-JOURNAL

A 69-year-old woman died Tuesday afternoon after being struck by a UPS truck in the south valley, Las Vegas police said.

The crash occurred at 3:13 p.m. in the 2500 block of Swan Ridge Avenue, near Pebble Road and Eastern Avenue.

The name of the woman was not released. She was pronounced dead by medical personnel. Police initially said she was 50 but then later corrected her age and said she was a Henderson resident.

Police identified the driver of the UPS truck as David McCallum, 41, of Las Vegas.

Police spokesman Marcus Martin said late Tuesday afternoon that the crash occurred in a residential neighborhood and that it was too early to determine who was at fault. The Metropolitan Police Department's Fatal Detail was investigating. Police said the crash was the 60th vehicle-related fatality under the jurisdiction of Las Vegas police in 2011.

From the comments box;

• Monday thru Friday UPS and FedEx fly down my street which is in a quiet, residential neighborhood. I dread the day when I hear brakes squeal and someone is hit. And, it's true they work on a time frame which encourages them to race through their route. That has to stop!
• Green Dragon, you know nothing of me or what I stand for. You didn't need to turn this into some partisan, class-warfare issue or whatever you want to call it. Facts are facts and the fact is UPS does have strict time requirements of their drivers. They may have a good driving record overall and I commend the drivers themselves for that but non the less they are pushed to the limit. Its about safety to me and nothing else.
• It is a fact that UPS gives each driver a specific time, depending on their route, to make their deliveries. No excuses. Stops Per On Road Hours means they have a time limit and they are held to it within minutes and sometimes seconds. Don't hold to that time and they are given a working suspension. Like most corporations like UPS, time is money. And pushing less people to do more, especially those using a heavy vehicle, is asking for a tragedy. Of either the worker or someone else. My heart goes out to the woman's family but also the driver who has to live with what happened.
• It's a known fact that UPS and Fedex drivers have been cut in numbers, forcing them to make more deliveries in a given day. That's why they fly through neighborhoods. When UPS delivers to me, it takes less than 30 seconds. Grab the package, out the door, ring and drop, and on to the next one. The corporate attitude is do more with less. I'm not saying it's the drivers fault, as it appears the pedestrian just stepped out in front of him, but the workload could be a contributing factor.
• UPS FLIES down my street and reading these other posts sounds like it's not just my street or one driver. 

More from the same report

• Even though  your supervisor may  know when  you really do take your  breaks outside the allotted times, he or she will never formally admit that to their boss. In a pinch, you will have only the Union to defend you against charges of stealing time. 
• Do not let anyone convince you to drive a vehicle that has a safety defect. Again, make a fuss; involve the Union. 
• And last, but not least, remember that no one is as responsible for you as you are.

But remember you'll be hung out to dry. More bull from the Unions

UPS Safety statement

From http://www.community.ups.com/Safety

More corporate bullshit

Safety on the Road

Let’s face it, driving can be a dangerous task. Our attention is often lured away from the road by our phone, children, and thoughts of dinner, any number of things.  Even if we’re focused on the road ahead, what about those drivers next to or behind us?  Unsafe drivers are everywhere. However, UPS drivers are trained to be safe, no matter what is happening around them.

UPS has been committed to the safety of its drivers and the public for decades and has developed industry-leading safety training programs and safety equipment.

How did our drivers get to be so safe? One reason for our outstanding record - UPS’s certified management trainers who train that massive group on an annual and periodic basis.

• UPS tractor-trailer drivers receive 80 hours of classroom and on-the-road training before operating equipment.
• Delivery drivers undergo an intensive six-day training program, including 20 hours of behind-the-wheel and classroom training, plus periodic training rides through their evaluation period. (6 day training programme, I think not, It's been cut & cut over the years from 2 weeks)
• UPS drivers globally receive annual safety training rides and follow-up training in the event of an avoidable accident.(Wrong, supervisors on road delivering is more important than Safety rides, see previous posts)
• UPS recognizes the achievements of safe drivers through the Circle of Honor and Safe Driving Hall of Fame programs, awarding drivers who have no avoidable accidents during the course of their work. (Normally feeder drivers who qualify)

BIS Update

As yet.......................bugger all

UPS v BIS

Thank You

Your complaint has been received.

You will receive an acknowledgement by e-mail directly from our Vetting Section  in due course (if you have entered your email address correctly) which will include a reference number and a copy of your complaint.

If you do not receive an acknowledgement , please telephone 020 7596 6100.

Please do not try to re-submit your complaint.

Lets see where this goes................

Meanwhile, for JimD