Why DRKMS hates UPS

UPS and FEDEx both are horrible. Things I hate about UPS and FEDEx. I hate when you are given a 12 hour window for possible delivery and they never delivery it within the first 4 hours of the window. I hate when you are given a 12 hour window for possible delivery and they never delivery it within the first 4 hours of the window...or the last 8 hours of the window I hate when you wait all day at home waiting for a package that never comes. I hate when the delivery drivers lie and say they attempted delivery. I hate when the delivery drivers lie and say they attempted delivery and the station hubs receive the false system confirmation. I hate when you wait all day at home waiting for a package that never comes but when you check online it says "delivery attempt made-no one home". I hate when you find out this has happen again. I hate when you call the 800 number you often get an useless pawn. I hate when they ask me if I would like to file a claim for a lost or damage package. I hate when one person on the phone tells me something completely different then another. I hate when you ask to speak to a manager they act like it's not possible. I hate when you ask to speak to a manager they tell you there is not one available. I hate when I ask to speak to a manager they put you on hold and come back to tell you there is not one available. I hate when after 20 min on the phone trying to speak to a manager you finally get one and they are just as unhelpful. I hate when I ask to speak to a manager and finally get one on the phone and feel deep inside they really are not a manager. I hate when they give you another number to call for help you spend they next 10 min explaining over again what just happen. I hate when you call the other number they are just as unhelpful. I hate when the customer rep tells you the best they can do is make a note in the system and wait. I hate when they don't deliver my package apologize on the phone but then can't do anything about it. I hate when a Next Day or 2 Day service doesn't make it and they won't give a refund...unless you push and push and push the issue. I hate when a Next Day or 2 Day service doesn't make it and they won't give a refund...unless you push and push and push the issue...then find out your account still hasn't been credited. I hate when a Next Day or 2 Day service doesn't make it and they won't give a refund...unless you push and push and push the issue...then find out your account still hasn't been credited...you call back and have to start from the beginning. I hate when you finally get the refund you still hate them. I hate when you have to play the role of your own freight forwarder and pick up your own package.

9th of Feb, 2010 by   drkms

Update

This wasn't DRKMS, will amend when I find the post again 

UPS fact file - The Big Brown Lie

Just found this article

http://pupsinc.homestead.com/big_brown_lie_UPS_FACT_SHEET.htm


Looks like it's quite a few years old, but, to quote Led Zep, The Song Remains the same.

Glassdoor-recurring themes

Not quite sure why this would be a pro

“Politics laden, but overall stable”

Marketing Manager (Former Employee)

 Atlanta, GA

Pros – There are lots of opportunities for cross-functional learning and engagement. If you like to take the lead, you'll need to work closely with many stakeholders to gain support, and it will be stressful, even if you know how to play corporate politics. If you don't want to take the lead, you can easily stand back and do a job without getting involved in politics. Management is good about work/life balance.

Cons – Guaranteed bonuses mentioned by HR are never guaranteed. The overall compensation package is deceiving.

Advice to Senior Management – Phasing out good retirement programs and health benefits may be good to keep expenses down, but bad for turnover.

The only pro? They pay on time

“UPS's Management has to understand that the grow of the Company is due to employees... not machines!”

Anonymous Employee (Current Employee)

Pros – They always pay on time.

Cons – Fighting against all the internal burocracy

Advice to Senior Management – Think more on the people and less on the numbers.

No, I would not recommend this company to a friend

Bullying gets a mention again

“started well then went bad”

Warehouser Worker (Former Employee)

 Raleigh, NC

Pros – full time work 3rd shift hours paid vacation holidays sick days inside a warehouse not outside big building good location paid training

Cons – 3rd shift bad working conditions mean coworkers management always yelling and belittling not managed well

Advice to Senior Management – give helpful advice without yelling

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

It's who you know

“Once upon a partnership”

IT Specialist (Current Employee)

 Louisville, KY

Pros – Stability. Stock and benefits. Salary competitive but not the only game in town. Good annual reviews generally lead to decent raises. Office culture varies by department, but I've always had fun and learned a lot from every experience. Work-life balance depends a lot on your manager. I've never had a problem taking care of personal business during work hours as long as I get my work done.

Cons – Biggest challenge is probably for folks who worked here before the company went public. Promotions used to be available to anyone who worked hard and proved themselves on the job. In recent years, I've seen very few promotions in my department (IT), and our latest overhaul of job descriptions means that no one can just "get promoted". The only way up the chain now is through job postings, but that process seems perfunctory and fixed. Good ol' boy network is alive and well here.

Advice to Senior Management – Over the years, Big Brown seems to care less about the workers and more about their stockholders... which is funny, because we're stockholders too. I used to feel like a partner, but now I feel like a number. I like my work and the people, but the main reason I stay is because I haven't been able to find a better offer.

Dishonest Management, where have I heard that one before, lying, no morals and ethics

“it is a 30 yr long and grueling grind for the employee but even more so on his family.”

UPS Driver (Current Employee)

 Albany, NY

Pros – money and benefits nothing more nothing less

Cons – you have no family life at all mon-fri. the culture is absolutely horrific,no moral at all, everyone walking on eggshells wondering if they will be the next one to be fired for some fickle reason, management lying constantly to you, management with no morals and ethics at all ...... worst working enviroment you can imagine.

Advice to Senior Management – make your employees happy not miserable, look at the balancing of work and family real closely ,its a big,big problem at ups,also by all means be more morally and ethically responsible

No, I would not recommend this company to a friend

No breaks? That would be legal then

“Not worth the starting pay.”

Part Time Package Handler (Former Employee)

Pros – Very simple job.
Free workout.
Coworkers were chill.

Cons – No Breaks.
Broken scanners can lead to you getting backed up, which in return means more work.
Other packaging jobs pay more.

Advice to Senior Management – Stop working your new employees so hard and maybe they would not quit so fast.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Working off the clock, skipping lunch, not getting paid, sounds like the UK but it's Dallas, TX. I'm sure the line will be that the drivers choose to do it. Not sure of Americam laws but I'm fairly sure that will be illegal.

“Hard work, but you are rewarded well.”

Package Car Driver (Current Employee)

 Dallas, TX

Pros – A chance to make a really good living. Once you get out on your route the day flies by. Great benefits.

Cons – There can be some long hours sometimes. A lot of drivers come in early and work off the clock. Skipping your lunch and not getting paid for it is common. Sometimes, the drivers who work the hardest just end up getting more work piled on them rather than getting home at a decent hour.

UPS followers?

Were those Africans tweeting?

	Ulrich J v Vuuren 웃 (@UlrichJvV)
02/07/2014 14:56 A wrong step by a leader, is a warning to the followers. ~ African Proverb pic.twitter.com/NgARsFoFor

Gershenhorn tweets

	Alan Gershenhorn (@AlanGershenhorn)
27/06/2014 14:16 Great leaders develop and articulate a cause greater than themselves. bit.ly/1kV9L9R via @JanetSernack

A greater cause........Hmmmmm.

MONEY!!!!!!!

Leonard Sweet v UPS

	Leonard Sweet (@lensweet)
02/07/2014 17:19 In order to be truthful, you have to constantly admit that you can never tell the whole truth—you don’t know it and you don’t own it.

Staples confused?

Thank you for contacting us at Staples online.
We acknowledge receipt of your order and/or enquiry.
Your e-mail has been passed on to our Customer Services department for actioning and you will receive a response shortly.
Please do not reply to this e-mail.
Should you require any further assistance please do not hesitate to contact us via our web site, http://www.staples.co.uk. Alternatively please email customersupport@online.staples.co.uk and one of our dedicated representatives will be available Monday - Friday, 9am - 5pm
Kind regards
Staples
Why not follow us on Twitter for Customer Service offers and more!
https://twitter.com/staplesuk

Right, do not reply to this email. So instead of emailing CustomerSupport@online.staples.co.uk who should we email?

Of course its;

CustomerSupport@online.staples.co.uk


Errrr?

UPS v. Johan Cruyff

“People who are not of my level can’t affect my integrity.”

“Mensen die niet van niveau zijn, kunnen mijn integriteit niet aantasten.”

The sense of superiority that speaks from this quote is both embarrassing and hilarious. I wonder what the context is. Cruyff is no fan of criticism, that’s for sure. He sincerely believes that he knows more about football (on anything else, for that matter) than any other breathing human being on this planet. It’s why we love him.

How to confuse UPS Management

	Rodney Marsh (@RodneyMarsh10)
30/06/2014 02:02 To: Arjen Robben- "When in doubt tell the truth. It will confound your enemies and astound your friends."

Telling the truth seems to be a concept that UPS Managers have trouble understanding. If a minion had done what;

Platt
Watts
Akhtar
McGuinness
Coates
Stone
Marsh
Compliance and Ethics
O'Donnell
Fowler
Burrows
McIntosh
Marchant
Miller
Colaizzo
Davis
Mays

had done, they'd be down the road.

Update - Backing the wrong horse.

Morning anonymous.
I was wondering when you'd be back.

First of all may I remind you that we are playing in the real word now, not the fantasy UPS world where you can lie and be dishonest as much as you want in the name of the Company. You need to be able to prove things in this world. Maybe you should consult the contents of my grievances before spouting off. That is all evidence, backed up with fact, not UPS lies.

Second. I would suggest that you go back and re-read my original post.

Third. I would suggest you look up the meaning of email. Just like Cindy Miller, your education appears to be lacking.

Maybe the employee couldn't remember the specific occurrence because there were so many happening on a daily basis. Yes I can prove that as well.

Do you think I would be stupid enough to submit anything in a grievance that was only here-say evidence? Similarly we will not be submitting anything in court that can't be backed up.
My stupidity was in believing that UPS Management were honest.
If you read the post correctly it states that there was an e-mail. I produced a copy in my grievance. If the employee couldn't remember the event then the correct procedure would have been to show her the evidence that I had submitted, in the same way that Chris Marchant produced an email that he claimed not to be able to find. The old UPS ploy of deny everything until there is contrary evidence. I'm the boss therefore you are wrong.

I have a suspicion that I know who you are, but if you give me your name I will let you know which of your emails we will be using as evidence in court. You can have a heads up, for free, to be able to come up with some sort of story to explain how you claimed not to have known something. I know you are not Richard Watts because he has already admitted to me that I was right all along. Prior to your denial, I think you did too.

Of course you won't reveal your identity, you will hide behind the anonymity in a cowardly UPS manner. You won't reveal who you are because you have made another false accusation about me that you have no evidence to support. You have stated that the conversation took place in my head. How do you explain the email in that scenario. Have you anything at all that you can stand up in court with to say that I made it up?

Let's see how pusillanimous you are. I'm going for VERY