From that doyenne of integrity
To: Centre Managers,Supervisors
Fr: Richard Watts
Re Reporting accuracy
Da: 2nd
November 2004
It has become necessary for me to remind everyone of their
responsibility to report all service failures accurately and on time.
There have been recent incidents where large numbers of
service failures have been “forgotten” and not reported on the CRS on the
correct day, there have also been incidents where service failures have not
been verbally reported to myself or the individual covering for me.
I find this hard to understand and totally unacceptable as
we have all worked for UPS for a very long time and we are all more than aware
of our attitude towards service and integrity, nobody can claim that they do
not know and nobody should find themselves in a position where they forgot to
report service failures.
It is all of our responsibilities to find the failures and
make them visible so that we can resolve the root causes that created them in
the first place.
I would like to take this opportunity to remind all of you
also that every package that does not get out for delivery must be entered into
the PTE system daily stats sheet so that it appears on CRS. Looking at
yesterdays report only Cumbernauld and
Gatwick reported the following elements correctly :
Overgoods,Damages,Add corrections,RTS,Will call and Fut. All
of these statistics should match the sum
of all packages in your centre and MUST be reported with immediate effect.
I should not have to remind you of this in the future.
Rgds
No comments:
Post a Comment