Fraud-How it works

There may be some jargon in here.

A driver is set an impossible task of trying to deliver a premium product by the Company.

When queried by the driver, the usual statement from the Company to the driver was that, it can´t fail. In other words, you´ll have to cheat.

As an example, a driver at Dewsbury, used to have an Express Plus delivery in Skipton. That is a 9.00 commit time. His start time meant that it was impossible to make the journey and reach the delivery by 9.00.
At any point in that journey, or even while still in the centre at Dewsbury, the driver can stop the clock on the DIAD. This means that the delivery time will show as the time at which the clock is stopped, 8.30 for example. This means that the delivery, whilst still on road, has not failed. No failure, no money back as per the guarantee.

The DIAD created 3 sets of GPS points. 1 when the package scanning screen is accessed, as in the example above, and 2 others, one of which is the completion of the delivery on pressing stop complete. The stop complete option, at the end of the delivery is not used for the time of delivery. I wonder why? =

I have raised this issue for at least 6 years. Why did nothing change? I would guess that it would take a couple of minutes to alter the DIAD program, there has even been a completely new DIAD released. This still enables the driver to stop the clock and cheat on the delivery. As at today, I have been told by a UPS employee that the option to stop the clock is still available, and that the driver himself had found it necessary to use this option a number of times recently.

UPS complaints, which are referred as concerns, are dealt with at call centre level. The PCA´s are not told that the DIAD generates these GPS points. This could help resolve disputes where customers are insistent, sometimes with CCTV evidence, that the driver wasn´t where he said he was.

Similarly, these GPS points would also show whether a delivery had been genuinely attempted, when scanned as closed. Drivers would regularly scan multiple deliveries within a very short time. It would have been impossible for the driver to have actually attempt these deliveries. If a delivery is scanned closed, within what are classed as working hours then the delivery doesn't fail, again no money back guarantee. If the delivery is correctly scanned as an NDA (Non delivery attempt or missed) then the customer will get a refund.

It did not make any difference who I reported these issues to.
Centre Managers, Division Managers, Security.

Security should have been jumping on these issues.
What happened?
I had a meeting with Simon Eyers at KFC in Dewsbury where he took notes. He failed to remember this meeting or produce the notes for my grievance meeting.
Chris Marchant, held a cowboy grievance meeting, despite the weight of evidence that I produced.
Lorraine Burke. Where Managers failed to recall anything that I had raised, Lorraine remembered instantly, some of the issues raised, but then failed to follow up.
Duncan Adair, during an AVSEC course complained about the lack of integrity within the Company.
Chris Robbins and Randy Grimes of Compliance and Ethics failed to follow up correctly with the issues that I raised through the BEQ.

No-one within the Company was prepared to tackle this lack of integrity. With the Head of Security involved and senior management involved, its hardly surprising.

In addition to the (accurate and honest) information contained in my grievances, I now have a number of PCA's (Call Centre) and security technicians who are making the same statements that I am