UPS v. Royal Mail

I can advise that the training records held centrally in your HR file at UPS House will be posted to you today 1^st class. - No surprise that nothing turned up yesterday. I'm guessing that my training records for 20+ years service will be about 4 sheets of paper (Bog-roll)

Oh Cindy - Does this quote from Arnold H. Glasgow mean anything to you?

One of the true tests of leadership is the ability to recognize a problem before it becomes an emergency.

I forsee an emergency on the horizon for you, come to think of it, it's already sailing into the harbour