Denial & Loss

It seems that denial is the default position these days of anyone accused of doing anything dodgy.

MP's
Newspaper employees
Bankers
...............UPS Management

Or there's the back-up stance.

It's been "lost"

Of course my personnel file hasn't been lost.
Even if I did steal it several years ago, as implied by Dr. Scott Fowler, then where are my more recent training records?
Let me guess, even though they are under lock & key, I managed to steal those as well.

The more observant of you may have noticed that I tend to have copies of most of my work. So why would I steal my file?

I applied to join the Union, (Unite), on the advise of the Union Convenor. Despite getting a membership card they claimed that they'd lost my details. I turned up in the West Midlands but still wasn't a member.

Scared to take on UPS?

I submitted a complaint, Well 3 complaints acually, to the CIPD. It was in relation to 3 UPS employees and their failure to follow the CIPD code of conduct.

Yes, you've guessed it. They've lost the e-mail. snigger

Oh, look........it's here.

Sent on 17th May 2012

With reference to your recent correspondence and my e-mails I would like to raise complaints against three UPS employees.

Your members have failed to follow your code of professional conduct.

[4.2] In the public interest and in the pursuit of its objects, the Chartered Institute of Personnel and Development is committed to the highest possible standards of professional conduct and competency.

To this end members:

[4.2.1] are required to exercise integrity, honesty, diligence and appropriate behaviour in all their business, professional and related personal activities.

[4.2.2] must act within the law and must not encourage, assist or act in collusion with employers, employees or others who may be engaged in unlawful conduct.

Additionally your members have also failed to follow UPS’s policy book & Code of Business conduct;

• It is every person's responsibility to promote fairness in the workplace and develop mutual trust among all UPS people. We do this through strong leadership skills fostered by honest relationships, a recognition of the value a diverse workforce brings to our company, and a commitment to helping each person reach his or her fullest potential.

• We manage our business in compliance with all the applicable laws and regulations of the countries in which we operate and in accordance with our company's high standards of business conduct. All employees are expected to comply with the Code of Business Conduct, which is essential to maintaining our reputation for honesty, quality, and integrity. Also, it is each employee's responsibility to report to the company any situation where our standards or the laws are being violated. Any employee disclosing, in good faith, violations or suspected violations of legal or UPS business standards will not be subjected to retaliation or retribution. Likewise, failure to comply with the provisions of the UPS Code of Business Conduct will not be tolerated.

• As individuals, we do not have the authority to change or disregard any of our company’s policies. We are expected to follow existing policies, even if not always in complete agreement with them. Our managers and supervisors set the example for carrying out our policies. They, therefore, are expected to lead the way for other UPS people – by word and action – in living up to our policies. We must be careful not to misinterpret or violate a policy’s spirit and intent. If in doubt, we should check with others for guidance.

We Insist Upon Integrity in Our People. We understand that integrity is fundamental to how we run our business and essential to maintain compliance with our policies and legal requirements. Operating with integrity means we provide an atmosphere in which our people can perform their jobs in an ethical manner. We present our company honestly to employees and, in turn, expect them to be honest with us. We expect honesty from our people in all their duties

Could you also let me know if Paul Mooney is a member of C.I.P.D. He is also a UPS employee, although as the three members above are Managers and Supervisors, his failures should be covered by my three complaints.

I believe that Georgina Morris, from my local paper has already contacted you. Whilst I have been in discussion with Georgina about UPS, I can confirm that nothing has been published.

& now they're moving the goalposts.

Dear Mr Whitehead, as my email below explained you need to submit individual complaints on each of the forms cross referencing the evidence to the relevant provisions of the code.

Your complaints can then be individually validated and then if taken forward investigated which would mean that page 2 of the form is sent onto the Members concerned.

Please note a file has not therefore been set up at this stage.  The complaints procedures were sent to you to assist you in being able to make a complaint.

Many thanks

Marianne

From: Mike Whitehead [mailto:mikewhitehead1@aol.com]
Sent: 26 July 2012 22:05
To: CodeOfConduct
Cc: Roger Mays; Lisa Bradshaw; Emma O'Toole
Subject: RE: CIPD Code of Professional Conduct
Sensitivity: Confidential

Dear Marianne

I have already received a copy of the code of conduct and submitted my complaints. (one for each member)

These were submitted on 17^th May 2012.

They have already been re-submitted to David Prendergast on 20^th July 2012.

Here is some more background information that has been taken from a similar complaint to the Health & Safety Executive

So what exactly were the type of issues that I was reporting?

Most of the creative accounting related to internal figures. I did show that around 50 out of 55 centres were dishonestly reporting their results. If Managers are prepared to cheat of one set of stats then they are likely to cheat on the others.

I know that at least 4 centres were responsible for the following. It is a certainty that there would be more, but it isn't the sort of information that shows up on a report. (Well, none of the ones I saw)

Here is a time in transit and cost calculator that I have just created from the UPS web pages.

(You've seen this already) 

As you can see, it would cost £75.48 to send an express plus package from Dewsbury to Huddersfield. The locations are fairly irrelevant, It would be the same cost whereever (with a few exceptions) If this package had been sent today, then it would have a guaranteed delivery time of pre 09.00 tomorrow.

With me so far? Good.

What do UPS mean by guaranteed? - Here's some small print (in a large font)

Subject to the Tariff/Terms and Conditions of Service, UPS guarantees on-schedule delivery of packages, shipped via UPS's services, that are listed as guaranteed, or will refund your transportation charges.

So if it's delivered at 9.01, tomorrow morning, you will get your money back. 

Wrong    (But you knew I was going to say that, didn't you.)

Scenario 1 - The driver knowing that he is going to be late can stop the clock on his DIAD (the large electronic brown thing he gets you to sign when he delivers) Can only be done with one delivery at a time. So even though the package is late, it's on time.

i.e. (Genuine case) a driver can stop the clock as he leaves Dewsbury (07.30) & drive to Skipton, well over an hour away and deliver at 07.30. (Whatever the actual time is when he arrives). Bear in mind that it is physically impossible for some drivers to reach their delivery areas before 9.00.

The Company actually deny that this can be done. (340 methods course in Camden).

I queried the methods that were being trained, and gave this as a reason as to why these 2 Americans were giving the wrong training methods. They were looking into it. As far as I am aware they are still looking into it, as they never came back to me.

The drivers will tell you that this can be done. Of course I'm sure that it will be denied that I raised this during the course. 2 Managers mentioned in my grievances were on it, so I must be wrong. Like everything else, I've made it all up.

Scenario 2 - Knowing that the driver has multiple timed deliveries that will fail. The supervisor that I named, will go round and use an HHDC scanner (it's a grey thing used in the warehouse) to put a false scan of closed on the delivery. i.e. Sorry Mr. Customer, your package wasn't delivered late, you were closed when we attepted delivery, it says so on the system.

This happened on a daily basis in Dewsbury, and also occurred in Manchester, Leeds & Sheffield. You have to be in the Centre to see it happen.

This can be done with deliveries scheduled for 9.00, 10.30, 12.00 or end of business day.

They are all guaranteed delivery times, and a failure should mean money back.

You know what's coming dear reader, don't you?

And just in case you think that if the driver fails to make a delivery attempt you will get your money back........think again.

There is a strong possibility that the driver will have scanned your delivery as closed rather than as missed. He is more likely to be disciplined for having packages that he genuinely hasn't time to deliver, than he will for deliberately putting a false scan on it. It is also a strong possibility that those instructions to put the false scan on the package came from the Centre Manager. 

Once again, UPS failed to follow up an issue that I raised about integrity, even though it cost someone their job.

Next time UPS deliver your package late, make sure that they provide documented proof of a physical scan on the package, and as the DIAD generates GPS data for the delivery, ask what the drivers location was when he made the delivery attempt.

Ooohhh, did I say that UPS don't view this as an integrity issue?

“I regret that being copied into emails that are not sent as part of the complaints process cannot form part of your complaint as the Member would not be in a position to respond unless a specific allegation has been made of a particular breach of the Code.”

If I understand this correctly;

Roger Mays conducted the 3^rd grievance

Emma O’Toole attended the 1^st grievance and held some interviews with me

Lisa Bradshaw investigated the 1^st grievance and held some interviews with me.

All 3 members are aware of the information submitted in my grievances and have been party to the investigation.

UPS has continued to deny that I had originally raised any issues and continues to back the false statements made by the UPS Management, even though there is e-mail proof to the contrary.

And their most recent response

Dear Mr Whitehead; the complaints form has been designed to enhance consistency of process and make it clearer to document the allegations that a member has to respond.  This is in order to assist the complainant and member for a fair review.

I apologise that this may seem protracted but the new procedures were introduced as you were copying us into your emails and therefore it seems that your enquiry has been during this transition phase.  We now have a pool of trained Investigators and have spent some time in enabling the process to be widened to it is not the case at all that we are reluctant to investigate.  The validation phase must be completed first though to ensure that the complaint falls within the Code. Our procedures explain more on this point.

I am on leave tomorrow and next week but shall we schedule some time to talk on my return in the week commencing the 13^th regarding taking your complaint forward.

Regards

Marianne

Ahem, Excuse me, but didn't you originally say that the goalposts moved in June, not May