More Centreboards

More Centreboards on road. Did I say they should only be used in the Centre?

This is from my 1st Grievance

I questioned Lisa Bradshaw on how many integrity issues would be one too many. The answer was to raise a grievance. It may be that I am being a little petty in some of the issues that I will be raising, but they all prove my point, that integrity is lacking within the Company.

Centreboards. It is commonly known that an easy way to improve your Stops per Car is to use a Centreboard. The system doesn’t put that board on road, but includes the delivery and collection information in the Centre Statistics. The only reason for a Centreboard to go on road is to cheat the system. I accept that there may be an odd occasion where a board may go on road inadvertently, but there are far too many occurrences for this to be a reasonable explanation.

If Centreboards do not go out on road, how can the following happen?

Send-agains on a Centreboard. - Someone comes into the Centre to collect a package but isn’t in?

Left-At’s on a Centreboard. - Someone comes into the Centre to collect a package but we deliver it next door?

Info Notice Failures on a Centre board. – Someone comes in to the Centre to collect a package, isn’t in and we fail to give them an info notice.

This is quite an old example that I have at home showing left at’s on a Centre board. It is from 2^nd August 2007

1265	AHERNE M	2
	BELL P	1
	C BURKE	2
	CENTRE BOARD	5
	COULES JOHN	3
	FARRELLB	1
	FAULKNER B	2
	GREENE V	1
	KELLY D	1
	LOUGHMAN A	1
	MC LOUGHLIN P	2
	MCCABE C	1
	MCGLUE K	9
	NAUGHTON K	2
	SHANNON R	1
	STERNE S	3
	T MC DONNELL	1
1265 Total		38
2545	BAILEY MARK	2
	BAILEY MATT	1
	BEESTON R	7
	BUCKLEY K	6
	CENTRE BOARD	1
	CHAWNER M	6
	FINDLAY C	3
	FISHWICK J	1
	GOODWIN ALAN	1
	GRIFFITHS D	4
	LAWTON R	4
	LEESE M	4
	MCCRACKEN STEVE	8
	MORLEY S	1
	OROURKE D	14
	PORTER ROBERT	8
	TAYLOR DAVID	6
	WEATHERER C	5
	WHITEHURST ROB	4
2545 Total		86

That is one example from one day, which should be enough to prove my point, especially as it has two Centres on it.

Here is another more recent example which, although there are no headings from where I copied and pasted from the original document, shows a Centre board with both Left at’s and Send again’s.

18-Aug-10

EASTLEIGH

CENTRE2

DWGB291234567

2

1

The following is from the Info notice failure report and again shows a Centreboard on road.

6550

NORTHAMPTON

CENTRE

1Z6A42686896723941

CLOSED 1

NN3  6

NORTHAMPTON

SCIROCCO CLOSE

15.5.09

These are three instances to show that it has been acceptable for Centreboards to go on road. The information is in the UPS domain, I have no more access to any of these reports than anyone else, so the information can bee seen, and ignored, by all.

The older information is from the individual reports that used to be sent out.

The newer information is from the SharePoint reports.

As I have said, those are three instances. I am unsure how many occurrences are one too many, (of course it should only be one) so I will give you a few more examples. Twenty seems a nice round number.

Centreboards
Paid Send again report
26-Mar-09	NEWHAVEN	CENTER BOARD	DWGB29007099999	1	0	Week 13
26-Mar-09	SWANSEA	CENTER BOARD	DWGB29928200001	1	0	Week 13
26-Mar-09	DUBLIN	CENTER BOARD 3	DWIE29211265997	0	9	Week 13
25-Mar-09	CORK	CENTRE	DWIE29DEPOT2	1	0	Week 13
27-Mar-09	MANCHESTER ECCLES	CENTRE BOARD	DWGB29419009948	15	0	Week 13
31-Mar-09	DUBLIN	CENTER BOARD 3	DWIE29211265997	0	34	Week 14
01-Apr-09	LUTON	CENTRE	DWGB2918690	3	0	Week 14
30-Mar-09	LINCOLN	CENTRE BOARD	DWGB29CEN	0	1	Week 14
31-Mar-09	DUNDEE	CENTRE DIAD	DWGB29000000001	1	0	Week 14
08-Apr-09	CARDIFF CENTER	CENTRE	DWGB29000000000	18	0	Week 15
09-Apr-09	NOTTINGHAM	CENTRE	DWGB29888888888	5	0	Week 15
16-Apr-09	DEESIDE	CENTRE	DWGB29000000001	2	0	Week 16
23-Apr-09	NORTHAMPTON	CENTRE	DWGB2906550	1	0	Week 17
30-Apr-09	STOKE	CEN BOARD	DWGB29905409054	6	0	Week 18
30-Apr-09	DUBLIN	CENTER BOARD 3	DWIE29211265997	1	0	Week 18
28-Apr-09	NORTH RODE	CENTRE BOARD	DWGB2900	17	0	Week 18
27-Apr-09	CORK	CENTRE DIAD	DWIE29DEPOT1	3	0	Week 18
05-May-09	CARDIFF CENTER	CENTRE	DWGB29000000000	0	2	Week 19
08-May-09	DEESIDE	CENTRE	DWGB29000000001	1	0	Week 19
06-May-09	CARLISLE SOUTH	CENTRE BOARD	DWGB29031409917	0	2	Week 19

Rather intriguing that Dublin needs three Centreboards, I wonder why that could be?

That should prove my three points above, that Centreboards regularly go on road, by showing examples of Left-at’s, Paid send-agains and info notices failures all ‘on road’.

I have an e-mail that I sent to Howard Stone, 26^th July 2007, also forwarded to Randy Grimes on 8^th July 2009, which states “Howard, Left at report & Driver mapping shows Bury St Edmunds Centreboard in Ely” – The original e-mail was sent by Michael Randell 26^th July 2007, 12.58. Ely is approximately 25 miles from Bury St Edmunds. As I remember, driver mapping showed approximately 25 deliveries made around Ely with the Centreboard. I wonder why my access to driver mapping was withdrawn? Maybe because I had a number of other maps which showed where other Centres Centreboards were.

If 24 examples are insufficient, please let me know how many you need, I am fairly sure I can meet whatever reasonable target you set.

I have a further example of the Company turning a blind eye to an integrity issue with duplicate info notice failures. It is impossible for a driver to legitimately leave the same info notice at two different addresses. He could inadvertently fail to scan an info notice, though there is a prompt, but he cannot leave an info notice at one address and then leave it at another address. This also is not an isolated case. It is acceptable within the Company to have over 50** duplicate info notice failures per day (SharePoint). This is a figure which has rarely changed over the years that the report has been available. If you need my spreadsheet to prove this, let me know.

Missed/Left in building/PM service failures. It is acceptable for Mangers not to accurately declare their figures for each of those three examples. Whilst I cannot prove how many packages are left in building and are PM service failures at other centre’s, I know that at Dewsbury we regularly find packages for both these elements that are not reported. However, before you jump on Dewsbury for those two inaccuracies, whilst we are not perfect, we have a much better accuracy when it comes to declaring our packages that are missed, compared to other Centre’s. It is acceptable within the Company to only declare about 35% of packages that are missed. I base this figure on the missed packages declared on the weekly DOR, compared to the number of actual packages that are shown on the Late by Date report. (SharePoint)*** Again I have a spreadsheet if you need to see my calculations.